Test-it
An app for managing the Israeli yearly car test
A UX case study
Overview
Many drivers in Israel describe the yearly car test to be stressful, time consuming, and an unpleasent experience overall. My goal in this project was to improve this experience by designing an app that allows drivers to keep track of tests and guides them through the process: before, during, and after the test. The app would serve the test center as well, helping testers to run the line of cars and manage documentation.
Initial Thinking
Target users
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Drivers
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Testers
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Test center management
For this personal project my focus was on drivers
"How might we"?
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How might we decrease the stress for new and for experienced drivers?
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How might we shorten the test process for users?
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How might we improve communication between the drivers and the testers to maximize the process' efficiency?
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How might we benefit users after the test is done?
What solutions do drivers use today?
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Consult with friends or mechanics when feeling insecure
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They take the day off to go to the center when there are fewer cars in line
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They pay mechanic to take the car to the test for them
There are no existing apps for managing the car test in Israel
In other countries the test is often done by mechanics in specialized garages
My process
Empathize
User research
User stories
Define
The problem
Competitors
Personas
User Journey
Ideate
Brainstorming
Low fidelity- wireframes
Prototype
Axure prototype
Research
What do I want to accomplish in this research?
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Identify the common pain points for drivers in this process
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Discover how drivers currently deal with the challenges they face
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Understand what part of the process can be treated in the solution to improve efficiency
Research methods
Observation - Interviews - Interview with a mechanic​ - Survey
Observations
At the test center
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Lack of parking space causes a mess when drivers need to go register in the office
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Testers waste time organizing the line
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Constant noise challenges the communication between driver & tester
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Testers are very impatient
Analysis
From pain points to objectives
Bureaucracy
Guidance
Improve communication with tester and confidence for user
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App reminder notifications
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Personal recommended preps for your car
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Explanation of each fault
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Wizard to guide through test stations
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Expected pay for each fault
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Navigation to the relevant garages
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​Score & reviews of garages
Long Waiting Lines
Outdated Process
Automation
Improve efficiency and reduce time waste
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Confirm Insurance in app
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Payments in app
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Camera scan at the entrance
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Notification upon arrival to center
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​Quick administration to line
User stories
Lack of Clarity
"As a foreign student who's unfamiliar with local regulations
I want to understand better where to go and what I need to do
So that I don't make any mistakes"
Judith Harosh, 24, student in TLV
"As a car enthusiast who owns multiple cars
I want to be able to keep track of all the tests I have and the required preps
So that I renew their licenses on time"
Avi Nisani, 41, Giv'ataim
"As a tester with 15 years of experience
I want to communicate easily with drivers
So that I don't tire myself yelling instructions all day"
Albert Israelov, 47, Ashkelon
User stories
"As a foreign student who's unfamiliar with local regulations
I want to understand better where to go and what I need to do
So that I don't make any mistakes"
Judith Harosh, 24, student in TLV
"As a car enthusiast who owns multiple cars
I want to be able to keep track of all the tests I have and the required preps
So that I renew their licenses on time"
Avi Nisani, 41, Giv'ataim
"As a tester with 15 years of experience
I want to communicate easily with drivers
So that I don't tire myself yelling instructions all day"
Albert Israelov, 47, Ashkelon
User personas
Amos - The driver
Amos is a 60 year old doctor, used to living on a tight schedule. He lives in Haifa, close to the hospital, with his wife and youngest student son. Amos is in charge of car maintenance in the house, which can be quite a lot of work, considering they own 3 cars.
60 yrs
Doctor
Haifa
Married + 3
Frustrations
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Doesn't have a lot of free time
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Has a lot on his mind
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Needs to take care of multiple cars
Goals
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Spending a short time at the test center
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Keeping track of all tests and their requirements
Yuri - The tester
Yuri is a tester in "Dvir" test center in Ashkelon, and he has worked there for the past seven years. Though it's not his dream job he likes the job, but it can get difficult when the center is busy and people are impatient.
33 yrs
Tester
Ashkelon
Engaged
Frustrations
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Has to yell directions at drivers that can't hear him over the noise of traffic.
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conducting tests while managing the line
Goals
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Doing his job with no interferences.
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Communicating easily with drivers.
User journey
Discover
Learn
Use
Decide
Goals
Post Goals
Amos hears about the app from a friend
He downloads app and creates an account
Registers his cars and insurance info
Yuri learns about the app from his boss
He logs in for the first time with a given username and password
Changes password and defines settings
He receives reminders for upcoming tests
He "clocks in" in the app
Makes payments in the app
Accepts cars from the line to the station
Uses the app's guide to prepare for the test
He choses a test center and navigates there
He marks the test's checklist pass/fail
Receives a notification upon arrival and confirms administration to line
Adds notes/photos if needed
He goes through the test stations
Receives test results with explanations
He gives online directions to drivers through the app
Signals the next car to approach for testing
He navigates to a garage to fix faults
He uses the search field to find previous tests
For second-time tests he fills the short checklist, narrowed to only the faults they had to fix
User flow
Test results
No
Search center
Navigate
License plate scanned at entrance
Notification
Start test?
Automatic administration
Wizard
Guided?
Choose Garage
Passed?
Navigate
License sent to email + sticker by post
Fix fault
Yes
No
Yes
Yes
No
Home
Wireframes and prototyping
The app contains three main sections
1 - Homepage
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Test reminders
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Preparation instructions
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Bureaucracy -Insurance confirmation, payments
2 - Test Wizard
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Directions from tester in real time
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Provides additional info
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Displayed on screens at the site as well (for users with no smartphonse- orthodox jews exc.)
Inspiration - the Domino's pizza order tracker
An app that guides the user through a one-way process
3 - Faults Page
clear explanations & recovery
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What does this fault mean?
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Where do I fix it?
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How do I know if the garage is giving me a fair price?
Final prototype built in Axure
Next Steps
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Usability testing
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Tester's app screens and prototype
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Test center's web interface